YOZMA ONE-YEAR LIMITED WARRANTY

All YOZMA bikes are covered under our manufacturer's 1-year limited warranty for the original owner against manufacturing defects in materials and workmanship.

Note: This warranty applies exclusively to products purchased from authorised channels within the United Kingdom. If the product is transported, relocated, or used outside of its original country of purchase, warranty service may be restricted or declined.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this limited warranty. You may have additional rights under UK law beyond those described here.

WARRANTY PERIOD & ELIGIBILITY

The warranty is registered automatically when the initial purchaser places an order through our online shop. The 1-year warranty period begins from the date the initial owner receives the product.

Warranty Transfer: The warranty may be transferred to a subsequent owner only if both of the following conditions are met simultaneously:

The original 1-year warranty period has not yet expired.
The transferee holds the original owner's name and order number.

WARRANTY PROCEDURE

All YOZMA bikes carry a one (1) year warranty from the date of receipt for manufacturing defects in materials and/or workmanship. Free accessories are not covered.

YOZMA will replace any part confirmed to be defective in material and/or workmanship (including damage during shipment). YOZMA retains sole discretion to determine whether damage or defect falls within the scope of this limited warranty.

1. Making a Warranty Claim

If you believe your YOZMA product has a warranty issue, please contact us first at support.eu@yozmasport.com. Proof of purchase and photos or videos of the defective product are required for all warranty requests.

YOZMA will not dispatch replacement parts without first reviewing photographic or video evidence of the defect. Valid warranty claims will be processed within the 1-year warranty period from the original date of retail purchase.

Important: This warranty covers replacement of defective parts only. Customer-incurred costs, including but not limited to installation, labour, mechanic shop charges, or service fees, are not covered and will not be reimbursed. This does not affect your statutory rights.

2. Shipping Damage Claims

In the rare event that your product is damaged during transit, please contact support.eu@yozmasport.com and provide photographic or video evidence within seven (7) days of receipt of the bike.

Free accessories are not covered for replacement or compensation for cosmetic scratches incurred during transportation.

COVERED ITEMS

Frame

YOZMA e-bike frames are covered under warranty for one (1) year from the date of original retail purchase. A defective frame may be replaced with a new or comparable unit at YOZMA's discretion. Labour charges for frame replacement are not covered under this warranty.

Frame issues not covered include but are not limited to:

Corrosion
Paint fade, scratches, or impact marks
Impact damage
Non-reversible modifications (drilling/welding)
Chainguard mounts to the frame (where applicable)

Battery

YOZMA batteries are covered by a 1-year limited warranty from the date of original retail purchase. A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains based on the original purchase date. No cash reimbursement will be made. Assessment of battery defects is at the sole discretion of YOZMA.

Parts & Components

Original YOZMA parts and components are covered by a 1-year limited warranty. Damage caused by the customer is not covered. The customer is responsible for the shipping costs of spare parts under warranty.

WHAT IS NOT COVERED

This limited warranty does not cover:

Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding or racing), improper storage, abnormal exposure to liquids, chemicals, moisture, abrasives, sand, or dirt, neglect, or abnormal physical, electrical, or electromechanical stress.
Scratches, dents, and cosmetic damage not caused by YOZMA.
Products where the serial number or barcode has been removed, defaced, damaged, altered, or made illegible.
Ordinary wear and tear, including but not limited to: brake pads, rotors, spokes, tyres/inner tubes, chains, chain rings, cassettes, and crank sets.
Defects or damage caused by use of accessories or components not supplied or approved by YOZMA.
Defects or damage resulting from assembly, operation, maintenance, installation, service, or repair carried out contrary to the Assembly Instructions & Owner's Manual.
Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
Products purchased or used outside of the United Kingdom.
Corrosion on electrical components.
Deterioration of surface finish, appearance, or cosmetic condition of the product.
Any installation, labour, service, diagnostic, or mechanic fees charged by third-party service providers.

With respect to the battery, this warranty additionally does not cover:

Damage caused by use of an incompatible or improperly used battery charger.
Batteries showing evidence of tampering or broken seals.
Batteries used in equipment other than the original YOZMA bike.

YOUR STATUTORY RIGHTS

This limited warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation. Under UK law, goods must be of satisfactory quality, fit for purpose, and as described. If your product does not meet these standards, you may be entitled to a repair, replacement, or refund.

For further information on your consumer rights, visit www.gov.uk or contact the Citizens Advice Bureau.

To make a warranty claim or for any product support, please contact us at support.eu@yozmasport.com.